6 “Must-Haves” for Unified Communications

As we have always said, unified communications offers solutions for communication needs of businesses beyond all the methods you know. It takes communication beyond meeting the needs. Communication and business making methods are accelerating, becoming easier, changing and the boundaries are removed in businesses using the unified communications.Unified Communications’ benefits are so clear that what we have to discuss is not to switch to unified communications but what we have to pay attention when selecting the correct unified communications solution. On the other hand, listing these under very simple 6 items by getting out of the mess of technology:

1. Open Architecture
The correct unified communications solution should conform to your current IT infrastructure and carry your communication capabilities beyond the communication you know.
System should not doom you to itself due to the standards it supports or does not support. The benefits it provides must be increased and diversified with every building it is integrated with.Present IT must conform to your strategy and hardware infrastructure and prevent you to meet disguised costs after the purchasing decision. It must definitely be software-based to be integrated with your entire software inventory from your e-mails to your CRM infrastructure.

2. Mobile User Support
Days of sitting and working shoulder to shoulder in the office are now over. The unified communications solution in a working environment including homeworkers, continuously travelling people, travellers in the company, and BYOD (Bring Your Own Device) users must provide communication as if one is in the office all the time in anywhere.
To ensure uninterrupted communication independent of what the end unit is (desk set, tablet, smartphone, mobile phone, software-based phone) and the number of end units, each user should only be accessed on a SINGLE number(extension). When the user is not suitable for access, a voice inbox with advanced features should host callers perfectly.

3. Scalability
Unified communications solution should also be operable with low-capacity and cheap hardware to decrease the initial costs. It must be expandable when necessary as to meet the future needs and new features must easily be added.

4. Flexibility
It should always be remembered that when communication is in question, it cannot be possible to meet the requirements of all users by a single scenario. Unified communications solution should be capable to meet different requirements of any type and any number of users.
Your system should be capable to create solutions in unexpected situations thanks to its conformity with the protocols that are designed for the future and have become industrial standards. It must support applications which conform to the industrial standards such as SIP.

5. Governability
To make the long story short, managing a unified communications solution must be easy. The configuration must be equipped with web-based system management, plug-play device management, Microsoft® Active Directory® and LDAP integration capabilities. It must offer the IT manager a very easy web browser-based management interface which will ensure duly managing of all system features. Performing settings of devices such as end units, gateways must be made easily and the system should be operable in a short time.

6. Cost Efficient
Integrated communications solution should offer proper total cost. It should not cause unexpected costs after the purchasing decision or during service life